Shipping policy
SHIPPING POLICY
Order Processing
Most in-stock orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Custom, made-to-order, or backordered products may require additional processing time. Any known delays will be stated on the product page or communicated after the order is placed.
Shipping Rates and Delivery
Available shipping methods, rates, and estimated delivery times are displayed during checkout. Delivery estimates begin after the order has been processed and transferred to the carrier.
Delivery dates are estimates and are not guaranteed unless a guaranteed shipping service is specifically stated. Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control may affect delivery.
Tracking Information
When tracking is available, tracking information will be sent to the email address or phone number provided during checkout. Tracking information may take up to 24 hours to begin updating after shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address correction is needed. Once an order has entered fulfillment or has shipped, we may be unable to change or redirect it.
If an order is returned because of an incomplete or incorrect address, refusal, or failure to accept delivery, the customer may be responsible for any additional shipping charges required to resend the order. Original shipping charges are nonrefundable except where required by law.
Delayed, Lost, or Missing Packages
If a shipment is delayed or appears to be missing, please contact the carrier using the tracking information provided. You may also contact us through our website, and we will assist with locating the package or filing a carrier claim when appropriate.
If tracking shows that a package was delivered but it cannot be found, please check around the delivery location and with household members, neighbors, building management, and the carrier before contacting us.
Damaged Shipments
Please inspect your order upon delivery. If an item arrives damaged, contact us within 7 calendar days and include photographs of the product, shipping carton, packaging materials, and shipping label. Please retain all packaging until the claim has been resolved. We will review the damage and provide a replacement, repair, or refund when appropriate.
International Shipping
International shipping may be available for selected destinations shown at checkout. The recipient is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs processing may delay delivery
Returns and Exchanges
This shipping policy does not replace our return and refund policy. Please review our Refund Policy for information about returns, exchanges, and refunds.
Last updated: August 26, 2026